Refund & Cancellation Policy
Last updated: December 14, 2025
1. Nature of Digital Services
Czech Lesson provides online language education services delivered in real-time via video conferencing.
These are considered digital services with immediate performance upon booking confirmation.
By booking a lesson through our Calendly platform and completing payment via Stripe, you acknowledge that:
- The service begins immediately upon your scheduled lesson time
- Digital educational services are exempt from standard withdrawal rights once delivered
- You expressly request immediate service performance at your chosen time slot
2. Right of Withdrawal (14-Day Cooling-Off Period)
Under EU Consumer Rights Directive (2011/83/EU), consumers typically have a 14-day right of withdrawal for online purchases.
However, this right does not apply to Czech Lesson services because:
- Services are fully performed during the live lesson session
- Performance begins with your express consent at the scheduled time
- You acknowledge waiving withdrawal rights when booking lessons
By completing your booking, you explicitly agree that the lesson service will be provided at the scheduled time,
and you waive your 14-day withdrawal right pursuant to Article 16(a) of Directive 2011/83/EU.
3. Cancellation Policy
Cancellations by Student:
- More than 24 hours before lesson: Full refund or rescheduling available
- Less than 24 hours before lesson: No refund; rescheduling subject to availability
- No-show (student absent): No refund; lesson considered completed
Cancellations by Teacher:
- Full refund or free rescheduling if teacher cancels for any reason
- Notification provided as soon as possible
To cancel a lesson, please use the Calendly cancellation link in your booking confirmation email
or contact us at czechlessoncz@gmail.com.
4. Refund Processing
Approved refunds will be processed as follows:
- Payment Method: Refunds issued to original payment method (Stripe)
- Processing Time: 5-10 business days for funds to appear in your account
- Notification: Email confirmation sent when refund is initiated
- Partial Lessons: No partial refunds for lessons partially completed (e.g., student leaves early)
5. Exceptional Circumstances
We understand that emergencies happen. In exceptional circumstances (serious illness, family emergency, technical issues beyond your control),
we may offer:
- Lesson rescheduling outside standard cancellation policy
- Credit toward future lessons instead of refund
- Partial refunds on a case-by-case basis
Please contact us as soon as possible to discuss your situation. We evaluate each case individually
and will work with you to find a fair solution.
6. Lesson Package Refunds
For multi-lesson packages (Standard, Extended):
- Before first lesson: Full refund available (minus any promotional discounts if applicable)
- After lessons begin: Refunds calculated for unused lessons only, at single lesson rate (no package discount applied to refund)
- Example: Extended Package (4 lessons, 2,880 CZK with 20% discount). If 2 lessons completed, refund = (2 unused lessons × 900 CZK) - admin fee = 1,750 CZK
7. Disputes & Consumer Rights
If you are not satisfied with our refund decision, you have the right to:
We are committed to resolving disputes fairly and promptly.
8. Contact Us
For cancellations, refund requests, or questions about this policy:
Email: czechlessoncz@gmail.com
Response Time: Within 24-48 hours
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM CET